Frequently Asked Questions

Why should I try Puppy Therapy?

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Puppy Therapy is like having a virtual therapy dog by your side. It works on dogs too!

Featuring Oliver the Beagle from YouTube, the app lets you fall asleep to the relaxing sound of Oliver snoozing peacefully beside you. Or, wake up to the gentle sound of him stretching and yawning next to you with our unique Puppy Alarm feature.

If you have a dog, Puppy Therapy has several playlists of carefully curated, gentle music to calm your dog in case you ever need to leave your furry friend at home.

Puppy Therapy is designed to bring the joy and magic of dogs to everyone with a stress-free experience. To that end, there are no ads, no interruptions, and we don't share or sell any of your data.

Does Puppy Therapy work on my device?

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Puppy Therapy works on any iPhone or iPad running iOS 13 or newer.*

This means it should work on any iPhone or iPad manufactured any time in the past 4-5 years if you've updated iOS on that device within the past couple years.

Not sure which version of iOS your device is running? Find instructions on how to check it here.

*Some features are not available on all devices or iOS versions. Feeling Oliver's heartbeat is available only on iPhone 8 or newer. Widgets are available on iPhones running iOS 14 or newer and iPads running iPadOS 15 or newer.

When will an Android version be available?

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We think everyone will love Puppy Therapy, regardless of which phone they use! We hope to launch an Android version in the future after doing some fine-tuning on iOS.

To be notified when an Android version becomes available, sign up using the form below!

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Can I try Puppy Therapy without subscribing?

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Yes! We've designed Puppy Therapy to be a delightful experience for everyone.

For those who want to unlock all of the playlists and try some of our fun bonus features, we offer a Puppy Therapy Pro option for $4.99/month.

Puppy Therapy Pro is free to try for the first 7 days. If you decide to cancel, you can do so at least one day before the trial ends.

What are the benefits to Puppy Therapy Pro?

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Lots! Here are some of the reasons to try Pro:

  • Unlock all playlists
  • Access to fun Pro features such as Feed Oliver. Try feeding him a few different foods to see what he likes!
  • Get the Oliver widget on the Home Screen of your iPhone or iPad. Smile every time you unlock your phone with sweet and witty thoughts on life, from Oliver.
  • Delightful Easter eggs. Tickle Oliver while he sleeps to hear his reaction, or simply watch him dream as he sleeps.
  • Support Oliver, and do some good in the world. This is a 100% self-funded app. We also donate a portion of the proceeds to local animal shelters and the Midwest Beagle Rescue, Education, and Welfare Foundation.

If I pay on my iPhone, can I use the paid version on my iPad too?

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Yes!

Simply make sure you're signed in to the same Apple ID on your iPad. Then, download Puppy Therapy onto your iPad. Tap "Already Subscribed?" to sync the purchase to your iPad.

Can I share my Puppy Therapy Pro subscription with my family?

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Yes, we support Apple's Family Sharing feature! If one family member pays for Puppy Therapy Pro, they can share it with up to 5 other family members.

First, set up Family Sharing by following Apple's instructions here.

Then, when another family member downloads Puppy Therapy from the App Store, they can activate the shared purchase as follows: 

  • In the app, when prompted to subscribe for Puppy Therapy Pro, tap on "Already Subscribed?" This will sync your Apple ID and your device with the already purchased family subscription. After it finishes syncing, Puppy Therapy Pro will be activated.

How do I cancel my subscription?

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  • Open the Puppy Therapy app.
  • Tap on "Settings" in the bottom bar.
  • Tap on the Puppy Therapy Pro purple logo at the top of the Settings page.
  • Tap on "Manage Subscription" at the very bottom of the screen.
  • Find "Puppy Therapy Pro" on the list of subscriptions. Tap "Cancel Subscription."

You'll continue to have access to Pro features after you've cancelled the subscription up until the next billing date.

Note: Deleting the app from your iPhone or iPad won't cancel the subscription. If you've already deleted the app, cancel your subscription by following Apple's instructions here.

I bought Pro by accident. Can I get a refund?

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Yup! Refunds are managed by Apple. Follow Apple's instructions here to request a refund.

Who created Puppy Therapy?

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Oliver's humans did!  We designed and coded the app ourselves.

From reading the comments from Oliver's fans on YouTube, we noticed that many people said that watching Oliver helped ease their stress. So, we decided to build a beautiful, easy to use app that would bring Oliver's magical calming powers to everyone.

This is a self-funded app. By supporting Puppy Therapy, you're supporting a passion project designed to foster stronger human-canine relationships and to improving our well-being.

Still have questions? Email us at support@puppytherapy.app